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Please note:

• If this is your first time sending mail to Alchemy Mindworks, we ask that you read our E-mail Guidelines or at least the fine print below. Should you find yourself in a raging hurry, here are the bulletted points:
  
  
  • Our mail is usually answered within a few hours.
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Name:		We ask that you use your real name in this field. We promise to keep it confidential. We consider receiving e-mail messages with ostensibly clever bogus names to be impolite. Be warned that if you send us one anyway, we might be in a weird mood when we receive it and send you some bogus information in reply.
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		Not selected Graphic Workshop Professional 3 GIF Construction Set Professional 3 Animated Tiles #1 Plugin Animation Workshop 3D Effects #1 Plugin Buttons #2 Plugin Calendar Wizard Digital camera RAW Format Plugin e-Paint Electronic Signs #2 Plugin Elements #1 Plugin Font Wrangler Greeting Card Construction Set Pagan Daybook 3 Pagan Daybook II Personal Web Search Presentation Wizard PNG/MNG Construction Set Screen Saver Construction Set Spies: A Cold War Daybook Technology #1 Plugin Text Effects #2 Plugin Text Effects #3 Plugin Text Effects #4 Plugin The Ultimate Screen Clock Transitions #2 Plugin Transitions #3 Plugin Graphic Workshop Professional 2 (discontinued) GIF Construction Set Professional 2 (discontinued) Up2Date GIF Construction Set Tutorial Graphic Workshop Classic GIF Construction Set Classic Graphic Workshop for DOS Coven Eye of the Dawn Darkmatter Legacy The Order Wyccad Indecent Images CD-ROMs Early Pop by ancientmusick.com Medieval Radio by ancientmusick.com Three by ancientmusick.com A Prelude to Dark Ages by ancientmusick.com Death to Spam Art and art history Our web pages Our blog Other
Guidelines:		The E-mail Guidelines page will help you get a fast, useful response from our support staff with a minimum of typing. Please review them before you send your message.
		Not selected Yes, I have read and agreed to the e-mail guidelines
Message:		Here's where you can actually enter the text of your message. In doing so, we ask that you keep in mind that while there certainly are people who work at Alchemy Mindworks and claim to be clairvoyant — not that we wholly believe them in this respect — it's a bad idea to assume that one of them will respond to your e-mail. Please explain what you're inquiring about in detail. We would also like to take this opportunity to observe that while software problems can be frustrating at times, it's a mistake to take them personally. Addressing our support people in a rude or abusive manner isn't likely to get your question answered. This field can hold up to 6000 characters.

LEGAL DOGMA: All information submitted through this form will be treated in confidence. Alchemy Mindworks accepts no responsibility for any loss, damage or expense caused by your use of this page, however it occurs. By clicking on the submit button, below, you indicate that you accept these terms and that you indemnify and hold blameless Alchemy Mindworks and all its stockholders and suppliers from any monetary costs including attorney's fees and court costs arising out of your use of this page and any information provided by it. You further assert that you are the individual or the legitimate representative of the organization indicated above, and that you have a legitimate right to request the information to be provided by this page. Alchemy Mindworks may, at its discretion, seek civil and/or criminal penalties for parties misusing this page or information provided by it. The availability of this page does not constitute an assurance or contract on the part of Alchemy Mindworks to provide the information described herein. The lawyers made us say that.

Our e-mail is usually answered within one hour during business hours, and within one business day at other times. We've been known to let this lofty ideal slip now and again when we get really swamped, but we will get back to you as quickly as possible.

In contacting us for assistance with technical matters, we ask that you state your questions as clearly and simply as possible, using no jargon, abbreviations or other bits we're unlikely to understand. We're pleased to assist you, but doing so will be somewhat tricky if we don't know what you're asking.

If we reply to you and you reply to our reply — a phenomenon referred to as a "message thread" — please quote all the previous messages in the thread. We respond to hundreds of messages per day, and this is the only way we'll be able to keep track of what's been said.

We are only able to respond to messages written in English.

Our mail server will not accept unauthorized attachments in excess of 100 kilobytes. If you'd like to e-mail us a file with which you have encountered difficulties, or a large screen dump illustrating something pertinent to your message, please get in touch with us first.

Alchemy Mindworks will not condone the use of its e-mail resources for the distribution of spam and other unsolicited advertising. Please see our e-mail policy for more about this.

If you have encountered a problem with our software, an order placed with us or something to do with our web pages or servers, be assured that it wasn't meant personally and we'd like to resolve it without flames, bloodshed or limited nuclear warfare. Contacting us in a polite, reasonable manner will get your problem addressed promptly.

We're extremely serious about privacy — please see our privacy statement for more about this. All communications through this page are deemed to be governed by this document — by sending us e-mail, you agree to be bound by its terms.